The Vendor Scorecard Metrics Retailers Actually Track
Five retailers, five scorecards, no two measuring the same thing. At Cinderhaven, $9,450 in service-level fines sits under $180,000 of delist risk.
Your Fill Rate Says 99%. One in Six Walmart Shipments Still Misses.
A brand's internal fill rate reads 99%, yet only 84% of its Walmart shipments arrive on time and complete. The 14.8-point gap costs $57K a year in chargebacks and lost velocity, and it hides in the one number the brand doesn't watch.
Short-Ship Costs: A 99% Fill Rate Still Loses $296K a Year
At a 99.3% fill rate, a synthetic $25M brand's short-ship cost reaches $888K over three years. Four dimensions, every dollar traced to a platform event.